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Wait 5 minutes then put the battery back in.

If this does not help, remove the battery and touch and hold both sensor points for at least 10 seconds.

Wait 30 seconds, place the sensor back on the strap then reopen the app.

Close the adidas Running app and remove the heart rate sensor from the strap.

Make sure the HRM is tight but comfortable around the chest to ensure a good connection if the monitor moves or slips it may disrupt readings.

Wipe the sensor with a damp cloth and hand wash the belt well with soap and water as dirt can often cause connection errors.

Make sure the device’s firmware is up-to-date.Check whether the battery of the device needs replacing.Make sure that the HRM itself is in good condition: Settings > Bluetooth > tap the gear icon next to your HRM, and tap FORGET. If it already is connected there, be sure to disconnect it: Do not connect the HRM directly in your phone’s bluetooth settings.Close any background apps that may be using the sensor before connecting to the adidas Running app.Make sure that bluetooth is turned on and that your phone screen is on.Your adidas Running app : Latest version installed from the Google Play StoreĬonfigure the following settings in your phone:.

Your heart rate monitor: Bluetooth 4.0 capability (Smart).However, the following tips will resolve many of the most common connection issues:

Īs there are many devices on the market from various manufacturers with different specifications, we cannot always guarantee that your device will work flawlessly with the app. Instructions on how to connect your device can be found here. If you own a heart rate monitor (HRM) with Bluetooth 4.0 (Smart) capacity, you can use it to record your heart rate while tracking with the adidas Running app. TROUBLESHOOTING HEART RATE MONITOR AND BLUETOOTH ISSUES